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Frequent questions

Orders are shipped the day after the purchase date and have a delivery time of 7 business days after the shipping date. Shipments made to Bogotá are cheaper since our warehouse is located in the city.

You can contact us by email, WhatsApp and Instagram direct message. We serve every day to provide you with the best service.

Remember to visit the "Contact" section on our website.

All the products in our store contain only ingredients that you know, coming from animals and the earth, without being processed, without added chemicals and ensuring that they are the least harmful to your system, being able to provide hope for a longer life to our customers.

We contribute to the sustainability of society and industry by providing completely recyclable and reusable packaging made of materials such as paper, glass and metal. Likewise, we manage billing and the entire purchasing process virtually, in this way we reduce the environmental impact and help the planet, people and the future.

Our store is 100% online, we are available 24/7 to serve your needs and help you in any way we can. In the future we hope to open stores in the main cities of the country, however, many of our products can be found in different stores, drugstores and establishments related to our business idea.

In case of dissatisfaction with our products, you can contact us to process the request.

Finished, discounted and perfect condition products are not accepted for return and/or refund.

Remember to review our policies for more information.